For the fastest most efficient artwork processing, please submit art via the Upload
link on our website. Art files under 10 MB may be emailed to email@example.com.
DO NOT attach artwork files to e-mailed purchase orders and vice versa. Factory is
not responsible for any server malfunction that affects receipt. Factory is also NOT
responsible for omitted information on the order. All documents received after
2:00pm EST will be counted as received on the next business day.
Graphic Dimensions are subject to change without notice. Consult website or contact
Customer Service for graphic template. Documents must be created and sent at 100% of
final size, print ready and require no file manipulation or additional charges may
We reserve the right to make slight alterations in graphics to adapt to our
imprinting processes. Some thin lines or small shapes may not reproduce at the
thickness or size submitted. Multi-color close-registration imprints are not
available on all products.
Lines – Minimum line weight is 1/8″ (.125″) at final imprint size.
Fonts – Minimum size 1/4″ (30 point) at final imprint size. 1” for Thermal
Convert all text to outlines, paths or curves to ensure exact duplication of
We reserve the right to delay or reject any order based on the quality of artwork
received. Alterations to artwork will result in a necessary proof approval and may
delay production time.
We cannot be responsible for errors resulting from copy that was received or approved
Our normal art set-up charge includes 4 lines of copy, if applicable. If a specific
font is required, the name of that font must be noted on your P.O. If we do not have
the font, the type will be re-set using a standard font or one that matches as
closely as possible.
For exact repeat orders within 2 years of original order, there are no set-up
charges. Any artwork older than 2 years must be resubmitted. Proofs and therefore
proof approvals are required on all repeat orders.
*** ANY ARTWORK ALTERED IN ANY WAY IS NOT CONSIDERED A REPEAT ORDER***
Proofs are provided to customer electronically via email. Additional proofs may incur
a proof revision charge of $20.00(G) each, plus any additional design time. Proofs
are a mandatory part of our production process and cannot be waived. Proof approvals
must be submitted before production will begin. All proof approvals received after
4:00 pm EST will be counted as received on the next business day. Production time
begins after the proof approval is received.
PMS COLOR MATCHING
WE CANNOT GUARANTEE PMS COLOR MATCHING.
If you would like to match a specific PMS color it must be specified on your P.O. and
when sending in artwork. Your artwork will then be optimized through our 4-color
processing printing, to resemble your PMS color as close as possible. If your
artwork requires a very specific color match, please request a PMS test grid (see
For the most accurate representation of print quality and image resolution, we
recommend requesting a Test Strip. An 8″ x 20″ section of the art is printed at
100%. Please state on your P.O. that you are requesting a Test Strip, so it will be
recorded on your order. The first Test Strip is available at no charge, customer to
pay freight. Each additional Test Strip is $20.00(G) plus freight.
Art Files and P.O’.s may be e-mailed to info@ adspecimages.com. All documents
received after 2:00 pm EST will be counted as received on the next business
Rush Service is available and requires a prior approval by the factory. Contact
Customer Service for availability. All documents received after 2:00 pm EST will be
counted as received on the next business day. Same-Day Service is not
Standard Rush Charges:
Subtract 1 business day standard lead time = $75.00(G)
Subtract 2 business days from standard lead time = $125.00(G)
STANDARD LEAD TIMES
Standard Lead Times are listed for each product on their respective pages and are
subject to capacity and inventory levels. Your order will be scheduled within our
standard lead times or with Rush Service as requested to meet your customer’s
required in hands date. The factory reserves the right to adjust lead times.
Customers will be contacted regarding affected orders. Production begins upon
receipt of: Complete Purchase Order, Payment/Credit Approval, Production-Ready
Artwork, and Proof Approval.
Due to unavoidable style modifications and enhancements, products of comparable cost
and style for those illustrated in this catalog may be substituted. We reserve the
right to withdraw any product offering without prior notification.
Customer is responsible for all labor and material costs incurred prior to
cancellation and will be billed accordingly. $50.00(G) for cancellation after the
graphic proof is provided.
No graphic or product manufacturing changes will be accepted after final
All orders must be prepaid until credit terms are established. We accept Visa and
Master Card. All new Customers are required to prepay their first order. Credit
Application is available on our website.
Random imprinted samples are available Contact Customer Service for
Artwork shown in the catalog is for illustrative purposes only. By submitting order
and artwork to the Factory, the customer represents that the use or display of
artwork will not violate applicable laws or client restrictions and hereby holds the
MULTIPLE DROP-SHIP ADDRESSES
A $5.00(G) fee will be added for each additional address after the first, plus all
applicable shipping and handling. Contact Customer Service for the excel document to
complete for drop ship addresses.
F.O.B. Mississauga ON, or Niagara Falls, NY View website, www.adspecimages.com, for
shipping information and packaging dimensions.
All products are designed to provide the user with a cost effective and durable
product. Unless otherwise stated on individual catalog page, standard hardware
warranty is a ‘one year parts and labor’ warranty which warrants product against
defects in material and workmanship. All indoor graphics have a one year warranty.
All outdoor graphics have a 90 day warranty. Warranties do not cover damage due to
accidents, abuse or normal wear and tear. Adspec Images products found to be
defective will be replaced or repaired at factory’s discretion.
Any damages or discrepancies must be reported within 48 hours or receipt of
merchandise. Factory reserves the right to not honor any claims not reported within
48 hours. Returns will not be accepted after 90 days and cannot be returned without
prior authorization from factory. Returns may be subject to a 15% restocking fee.
Contact Customer Service for additional Claims/Returns processing information.
Prices are effective as of January 1, 2016